Lukki Privacy Policy

At Lukki Online Casino, we are committed to protecting your personal data and respecting your privacy from the moment you create an account with us. This privacy policy explains how we, Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curacao, and licensed by the Curacao Gaming Authority under licence No. OGL/2024/164/0246, collect, use, store and safeguard your information when you visit lukki.com or use our Lukki app. By registering for a Lukki casino account or continuing to browse our site, you agree to the practices described below.

Information We Collect

We collect several categories of information to operate our services, verify your identity, and comply with our licensing obligations. This applies whenever you register, log in, or complete a Lukki casino login on desktop or through the Lukki app.

Registration and Identity Data

• We gather your full name, date of birth, email address, phone number and residential address when you open an account
• We collect identity verification documents, such as a government-issued ID and proof of address, particularly where residency confirmation is required
• We record your chosen username and encrypted password used for every Lukki login

Financial and Transaction Data

• We process deposit and withdrawal details, including the payment method used, transaction amounts, and currency selected
• We retain records of bonus activity, including any Lukki casino promo code or Lukki bonus code you redeem
• We keep wagering history necessary to calculate bonus contributions and enforce wagering requirements

Technical and Device Data

• We automatically collect your IP address, browser type, device identifiers and operating system when you access Lukki Online Casino
• We log your gameplay activity, session duration and game preferences to improve our services
• We track how you use our mobile app, including crash reports and performance data, to keep the Lukki casino app running smoothly

How We Use Your Information

We use the information we collect to provide, maintain and improve our platform. Specifically, we use your data to:

• Verify your identity, age and residency before allowing real-money play
• Process deposits and withdrawals securely and efficiently across all supported currencies and payment rails
• Detect and prevent fraud, bonus abuse and any activity that violates our terms and conditions
• Communicate with you about your account, promotions, and any Lukki no deposit bonus or Lukki casino no deposit bonus offers you may be eligible for
• Comply with our regulatory and anti-money laundering obligations under our Curacao licence
• Personalise your experience, including recommending games and tailoring offers based on your activity

Cookies and Tracking Technologies

We use cookies and similar technologies to recognise you when you return to our site, remember your preferences, and keep you securely logged in between visits. Cookies also help us understand how players interact with Lukki Online Casino, allowing us to refine our games library and site navigation. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including automatic Lukki login functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers and processors handling your deposits and withdrawals, including card networks, e-wallets and crypto payment processors
• Identity verification and anti-fraud partners who help us confirm your age, identity and residency
• Regulatory authorities, including the Curacao Gaming Authority, where legally required
• Marketing and analytics partners who help us understand traffic patterns and improve our website and app
• Law enforcement agencies where disclosure is necessary to prevent fraud or comply with a legal obligation

Data Security

We implement industry-standard security measures, including encryption, secure servers and restricted internal access, to protect your personal and financial information from unauthorised access, loss or misuse. While we take every reasonable precaution, no method of transmission over the internet is entirely secure, and we encourage you to use a strong, unique password for your Lukki casino login and to avoid sharing your credentials with anyone.

Your Privacy Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. These rights typically include the ability to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your data, subject to our legal and regulatory retention obligations
• Object to certain processing activities, including direct marketing
• Withdraw consent where processing is based on consent

To exercise any of these rights, you can contact our support team, and we will respond in accordance with applicable data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to satisfy our legal, tax and anti-money laundering obligations. Where you have not logged in or transacted for an extended period, your account may be classified as dormant, and we will retain the necessary records in line with our regulatory duties even if the account becomes inactive.

International Data Transfers

As we serve players across Canada, Australia, New Zealand, Norway, Austria and Switzerland, your data may be processed and stored in jurisdictions outside your country of residence. When we transfer your data internationally, we take appropriate steps to ensure it receives an adequate level of protection consistent with this privacy policy.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including the United States, United Kingdom, and a number of other jurisdictions listed in our terms and conditions. If we determine that you are accessing Lukki Online Casino from a restricted location, we reserve the right to restrict your account and process your data solely for compliance and verification purposes.

Children's Privacy

Our services are strictly intended for individuals of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with associated funds handled in accordance with our terms.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Lukki Online Casino after any changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, how we handle your data, or wish to exercise your privacy rights, please contact our support team at [email protected]. Our live chat is also available 24/7 for any privacy-related enquiries regarding your Lukki casino account.